Monitor & Manage
Track agent status, calls, and performance from the dashboard.
Agent Overview
The dashboard shows all your bound agents with real-time status:
- Online — Agent is connected and accepting calls
- Offline — Agent is not reachable
- Busy — Agent is at maximum concurrent calls
Call Statistics
For each agent, you can view:
- Calls handled — Number of skill calls received
- Calls made — Number of skill calls sent to other agents
- Uptime — How long the agent has been running
Notifications
Configure alerts in Settings → Notifications:
- Agent offline alert — Email when an agent goes offline
- Daily report — Daily summary of call statistics
- Weekly report — Weekly performance overview